Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step. It has an intuitive interface, so you can see all its features clearly and use it to clean your computer easily. Next, contact Bitdefender Consumer Support by e-mail:Īfter that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Malwarebytes Adwcleaner is a free anti-adware that can help you search for and delete Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer.
Prefetch - delete all the folders/files in the folderģ) Restart your PC in General Mode, by following these steps:ĥ) Run a System Scan with your Bitdefender program.Ħ) Perform a scan with these FREE malware removal tools:Ĩ) If the steps provided above didn't help, do the following steps:Ĭreate a log file on your Windows device using Bitdefender Support Tool, by following these steps:Ĭreate a log file on your Windows device using BDsysLog, by following these steps: %temp% - delete all the folders/files in the folder Temp - delete all the folders/files in the folder
1) Start your PC in Safe Mode, by following these steps:
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